Data Privacy Policy
We value your privacy here at Sunset Frame Core
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you knowingly supply. This includes your name, business name, email address, phone number, delivery addresses, and particular specifications for your floral needs. We also collect payment details when you place orders, though transactions are handled securely by our payment partners.
For our corporate clients, we might obtain extra business data such as company registration numbers, preferred delivery timing, and budget requirements. This enables us to deliver a service that aligns with your corporate needs.
When you visit our site, we automatically gather some technical details. This includes your IP address, browser type, device info, and how you move through the site. We use this data to enhance site performance and learn how clients discover our offerings.
How We Use Your Information
We primarily use your personal data to fulfill orders and deliver outstanding service. This entails processing orders, coordinating deliveries, crafting customized arrangements according to your needs, and communicating about your service requirements.
We also use information to enhance our services and the website experience. This helps us identify which corporate floral solutions are most valuable to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Sunset Frame Core respects your privacy and does not sell your personal information to third parties. We only share data when essential to deliver our services or when legally required.
We may disclose necessary information to trusted service partners who assist us in running our operations. This includes delivery partners, payment processors, and technical providers. These partners are contractually bound to protect your data and use it solely for the services they render to us.
We may reveal information if mandated by law, a court order, or government request. We may also share it to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to defend it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal details are kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only staff members who require the information to deliver services are granted access to customer data.
Although we employ strong security measures, no online transmission method is completely secure. We continually update our security practices to defend against evolving threats.
Your Privacy Rights
You have important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your personal data is used.
To exercise these rights, please reach out using the contact details provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention durations vary based on the type of information and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: roughly 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Site Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies help us recall your preferences and assess site performance.
You can manage cookie preferences via your browser settings. However, turning off certain cookies could impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
External Links
Our site might include links to third-party sites or services. This privacy policy covers only Sunset Frame Core and our site. We are not accountable for the privacy practices of other sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. If major changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Sunset Frame Core Privacy Team
174 High Street, London
London, United Kingdom SW1A 1AA
Email: info@sunsetframecore.bond
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.